Utility Billing Specialist

Shawano Municipal Utilities is looking for a positive, energetic professional interested in becoming a full-time Utility Billing Specialist to perform billing functions and provide excellent customer service.   Our office environment is fun with a variety of tasks that make the day go by fast.


This Position:

  • Monthly billing activities using utility billing software and meter reading software to verify accurate meter readings for 6,000 electric customers and 4,000 water customers.
  • Preparing final bills for customers moving in and out of locations.
  • Updating utility billing software for meter installation and removals, and other customer updates.
  • Communicating delinquent payments, disconnections, and special circumstances.
  • Numerous customer interactions in-person, by phone, customer letters, emails and notices.
  • Problem-solving for billing questions and concerns.
  • Prepares periodic reports on usages and billing statistics.
  • Assistance with bank deposits, mail pick up, remote payment collection, and related general office administration.
  • Attention to detail is critical in all business-related activities.
  • Monday – Friday schedule 7:30AM to 4:30PM

 Minimum Qualifications:

  • High School Diploma or equivalent
  • Associate degree preferred in business administration, accounting, or related field
  • 3 years applicable customer service experience
  • Experience in billing and demonstrated success performing similar duties is desired.  
  • Competency in Excel spreadsheet skills and Word is preferred
  • Willingness to learn and take constructive direction
  • Supportive and understanding in a team environment
  • Tactful and helpful with customers in challenging circumstances
  • Candidates must communicate clearly and effectively 
  • Perform intermediate to advanced financial calculations and strive for accuracy 
  • Valid Wisconsin driver's license

 Starting base hourly range is:  $20.80 - $25.30 depending on qualifications



  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Wisconsin Retirement System Pension (WRS)
  • Vacation
  • Paid Holidays
  • Flexible Spending Account
  • Health Reimbursement Arrangement

Please send cover letter, resume, references and completed application to smujobs@cityofshawano.com

or mail to Shawano Municipal Utilities, PO Box 436, Shawano WI 54166.

Complete Job Description
Employment Application