Water / Sewer Department

Shawano residents and businesses use approximately 500 million gallons of water each year, or 1.6 million gallons of water each day!  Water is vital to our community and we are extremely fortunate in Shawano to have a high-quality water supply.  One of the top priorities of the Public Works Department is protecting and maintaining this natural resource. 

The City of Shawano has four wells that are tested regularly to ensure that Shawano residents and businesses continue to receive a safe and plentiful water supply. 

Meter Reading & Billing

Similar to reading your electric meter, New London Utilities crew members collect usage data from your water meter with an automatic meter reading (AMR) device. Our data collection devices read your meter from a distance and store that information in a format that is then downloaded into our billing software to help produce your monthly billing statement.

In some cases or during certain times of year, our collection devices are not able to communicate with your meter to deliver consumption data. In that event, we provide you with an estimated billing statement, based on your normal usage history for that time of year. Any difference between the amount actually used and the estimated amount billed is corrected automatically when the next regular meter reading is obtained.  Ultimately, you pay only for the amount of water actually used.

​Water Quality

The City of Shawano routinely monitors the city’s drinking water according to Federal and State regulations. Our constant goal is to provide you with a safe and dependable supply of drinking water. We are committed to ensuring the quality of your water.